Zone 1:England, Wales and parts of Scotland, excluding Highlands and Islands. This will be automatically added on the payment page. Delivery to zones 2 and 3 is usually on a 48-hour basis. Parcel delivery zones and supplemental charges are shown below. If you have not received your items that are marked as available within 3 working days and had no communication from us or the courier please email or telephone us on 01. You will receive further communication from the courier (email and SMS) with live updates on the status of your delivery. We aim to dispatch items that are in stock within one working day, you will receive an email once we have dispatched the order informing you that the items are on their way. Items sent with a courier will be delivered during working hours on Monday – Friday. Couriers will not accept goods if they are not packed securely. It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. In this event, please contact us immediately so that we can resolve the situation with the courier. If the driver is unable to wait or the system does not allow you to sign the goods as damaged please take pictures in the presence of the driver. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should sign for them as damaged or ask the courier to wait while you examine the goods. When you receive your goods, it is important that you inspect them before signing for the delivery. All products that use this service are clearly labelled on the product page with the expected delivery timescale.įor all deliveries the driver is not employed by Lesters Nursery World and although he/she will deliver your goods into your home, he/she may not deliver orders into a specified room. Please note that if multiple items are ordered with different delivery dates, all items will be dispatched together when in stock.Ĭertain products may be delivered Direct from the Brand using their own courier service. We offer free standard next working day delivery on all orders over £50 to England, Wales, and parts of Scotland excluding the Highlands and Islands (i.e. Items that are not available for immediate dispatch are clearly labelled with up-to-date delivery timescales. Please check the product page for up-to-date delivery timescales (shown above the price) Items that show as ‘Stock Available’ are usually dispatched within one working day on a next working day delivery service. Never miss a delivery, with SMS and email time slots sent as standard with all orders. All orders dispatched by our warehouse are sent on a next working day delivery. We work with the UK’s leading couriers to offer quick and reliable service.
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